Right to Service Act

The Maharashtra Right to Public Services Act 2015 has been passed to provide the notified services provided by the government and all public authorities under the government to the citizens of the state in a transparent, dynamic and prescribed time frame and it has come into force from 28.04.2015. Its objective is to provide services to the citizens easily and within the prescribed time frame. The Maharashtra State Right to Service Commission has been constituted under the above Act to monitor, coordinate, control and suggest improvements in this regard to the notified services being provided to the citizens and a Chief Commissioner and six Commissioners are working in the Commission. The headquarters of the Commission is at the New Administrative Building, Opposite the Ministry, Mumbai and the Offices of the Commissioners are at the headquarters of the six divisions.

If the eligible citizens do not get the service within the prescribed time or if it is denied without proper reasons, the concerned can file a first and second appeal against such decision to the superiors and if still not satisfied, a third appeal can be filed with the Commission. The guilty officer will be charged a counter-charge of Rs. Fine up to Rs. 5000/- may be imposed. The list of notified services provided by this department is given in the attached form.

Visit the below URL for the Right to Service Act www.maharashtra.gov.in/Site/1628/RTS-Act

Maharashtra State Service Rights Commission website is as follows :- https://aaplesarkar.mahaonline.gov.in

Maharashtra Public Service Rights Act, 2015 https://www.maharashtra.gov.in/Site/Upload/Pdf/Maharashtra_Right_to_public_services_Act_2015.pdf

Maharashtra Public Service Rights Act Rules Gazette https://www.maharashtra.gov.in/Site/Upload/Pdf/RTS_Rules_Gazette.pdf

List of services notified under Public Service Rights Act https://aaplesarkar.mahaonline.gov.in/en/CommonForm/ViewAllServices